Terms & conditions
All of our textile products and candles are made-to-order. Our current lead time is 8 weeks.
Returns, Exchanges, & Cancellations
All sales are final. If you order is already in production, cancellation is not possible.
We generally do not accept returns. Occasionally, exceptions will be made depending on circumstance. All returns must be pre-authorized and sent only you are issue a Return Authorization. A 20% re-stocking fee will apply on all returns. Shipments sent to us without a Return Authorization or Purchase Order from us will be rejected.
If you are shipped a damaged product, it will be replaced for a new version of the same item. If the damaged item was one-of-a-kind in nature, a suitable replacement will be provided when possible. If a suitable replacement cannot be found, a credit will be issued toward future purchases.
We reserve the right to cancel if we cannot deliver your order; this could happen if a material becomes unavailable, if one of our base fabrics is discontinued, or if there was an error in pricing that cannot be reasonably resolved.
We will always do our best to deliver your order as quickly and easily as possible. However, occasionally events can occur which affect delivery times (such as production issues, material availability, etc). We will notify you of any such event as soon as possible.
If you fail to provide proper delivery information and items are returned to us as non-deliverable, you are still responsible for payment. There may be redirect charges for changes in shipping address.
All our shipments are sent with signature required. If your item is over-sized, a freight line company may be arranged for delivery; in such cases, a representative from the freight company will call and set up delivery. This agreement is between you and the freight company; if you fail to be present at the agreed-upon time, you are responsible for the cost of that delivery attempt.
It is your responsibility to be present for the delivery and to examine your packages to ensure you have received the correct order/items in good condition prior to signing for the package. If you fail to do this and receive a damaged item, we require that you let us know within two (2) business days so we may correct the error with our shipper. If you receive a shipment with concealed/not obvious damage, we require that you let us know within 48 hours. If you fail to do this, you are responsible for the damages and the item cannot not be replaced. We will require photographic evidence of damages during shipment, as this is required of us to open a case with the shipper. If an item arrives with small damage due to shipment, we will send a repair person to fix the damage; this is especially the case with minerals, broken glass, mirrored items, or any item with an inlay that is easily replaced. These will not be considered defective products. We reserve the right to repair the item on site as quickly as possible.
If you receive a shipment with obvious freight damage, you must refuse the shipment at the time of delivery, note the damage, take photographs if possible, and e-mail all to us at firstname.lastname@example.org. If you or a person acting on your behalf signs for a damaged shipment, you are accepting responsibility for the state of the item and must open your own case with the shipper.
We will not be liable to you for any delay in shipment or failure to deliver your order when it is delayed or unable to be delivered due to circumstances beyond our reasonable control such as fire, flood, natural disasters, strikes, accidents, etc.
Pricing, Payments & Tax
We accept all major credit and debit cards and direct bank transfers. We accept checks from established stockists only.
For wholesale accounts, we require a copy of your re-sale certificate and tax exempt status.
If you do not receive an e-mail confirming your order within 48 hours of your order, please contact us immediately at email@example.com. It is possible we did not receive your order and it is not being processed.
Once you receive your order confirmation, please confirm all items for accuracy. If you have any corrections, please notify us immediately. Changes to an order generally cannot be made after 24 hours.
We reserve the right to make changes to our Terms & Conditions. The most up-to-date version of these conditions will be posted to our site; it is your responsibility to check and understand the conditions.
Any content made available on our site may not be used without our explicit, written permission. This includes but is not limited to text, photography, videos, product names, catch phrases or coined terms, and any other content. The content of this site is meant to be used as an online shopping resource; the reproduction, modification, distribution, transmission, or re-publication of the content on this site is strictly prohibited. If you violate these terms, we reserve the right to seek and claim damages against you in accordance with US and International Copyright Law.
If one part of these Terms & Conditions is unenforceable, the enforce-ability of any other part of these Terms & Conditions will not be affected.